Obligations in the case of flight delay, flight cancellation or denial of boarding
Air Saint-Pierre provides to passengers affected by a delay, cancellation or denial of boarding the following information:
- the reason for the delay, cancellation or denial of boarding;
- the compensation to which the passenger may be entitled for the inconvenience;
- the standard of treatment for passengers, if any; and
- the recourse available against the carrier, including their recourse to the Agency.
Information is communicated through :
- audible announcements at the airport
- displays throughout the airport or at the boarding gate
- the available communication method the passenger has selected (e.g., email, SMS)
- persons with disabilities may choose their preferred method of communication within the existing options provided by Air Saint-Pierre
In the case of a delay, the carrier must communicate status updates to passengers every 30 minutes until a new departure time for the flight is set or alternate travel arrangements have been made for the affected passenger.
If at any moment when a flight will be delayed on the ground for a period of over 2 hours, Air Saint-Pierre will ensure the comfort and safety of its passengers by providing, at no extra cost :
- food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger;
- access to functioning washrooms; and;
- access to a means of communication.
For more information on the rights and regulations of communications of delays or interruptions, including tarmac delays please visit: General Conditions of Carriage.
Last updated: May 22, 2025